Refund policy

Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it—unworn, unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, contact us at cassy.ge01@gmail.com. Items sent back without first requesting a return may not be accepted.
Damages, Defects & Incorrect Items
Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible so we can review the issue and make it right.
Replacement Policy
If you receive an item that is damaged, defective, misprinted, or incorrect due to an order fulfillment error, please contact us within 7 days of delivery. Include your order number and clear photos showing the problem.
After we review and approve your claim, we may provide a replacement at no additional cost. Replacements are not available for items damaged after delivery through normal wear, improper care, or misuse.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including customized or personalized products, gift cards, and final-sale items. Please contact us if you have questions about a specific product.
Exchanges
If you need a different size, color, or product, contact us first. If the item is eligible for return, you may return it and place a new order for the item you want.
Refunds
Once we receive and inspect an approved return, we’ll notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Your bank or credit card company may require additional processing time before the refund appears.
European Union Customers
For orders covered by EU consumer-protection laws, applicable statutory cancellation and return rights—including a 14-day withdrawal period where required—will still apply.